Complaints Handling
Procedure
We are committed to providing excellent service. If you are not satisfied, here is how to make your voice heard.
At SML, we are committed to providing excellent service to our clients. However, if you are not satisfied with any aspect of our service, we have a clear process in place to ensure your complaint is heard and resolved fairly.
Report Your Complaint to SML
If you have a complaint, please report it to our Complaint Handling Officer. You may do so through any of the following channels:
Visit our offices to report your complaint orally or in writing.
+265 111 836 213 or +265 881 635 149
P.O. Box 31180, Chichiri
We will acknowledge your complaint and strive to resolve it as quickly and effectively as possible.
Escalate to the Reserve Bank of Malawi
If you are not satisfied with the outcome or handling of your complaint by SML, you may escalate the matter to the Reserve Bank of Malawi through the following:
549 (TNM / Airtel)
We appreciate your feedback and are committed to using it to improve our services.
Need to Get in Touch?
Our team is ready to assist you with any concerns.
Contact Us